PCFACE: Support | Test Connection

This menu option allows you to test the clock’s connection to the internet and PayClock Online.

Testing the Clocks Internet Connection

1. Tap the button and enter the PIN. The Settings menu will open.
2. Tap Support and then Test Connection.
   • Test 1 - Internet connection test.

     Pass = The test cycle will move to the port test.

     Fail = What should I do if this test fails?

     1. Does another device successfully connect to the internet, such as a laptop (wired / wifi) or a smart phone (wifi)?
     2. Does the clock show an IP address? Go to Wired = Settings>Network Setup. If no IP Address shows contact your IT department or someone familiar with your network for assistance.
     3. Contact your IT department or someone familiar with your network for assistance.
   • Test 2 - Ports used by the clock will be tested.

     Pass = The test cycle will move to the PayClock Online service test.

     Fail = What should I do if this test fails?

     1. Open the listed port(s) to traffic.
     2. Contact your IT department or someone familiar with your network to open the listed port(s) to traffic.
   • Test 3 - PayClock Online Service used by the clock will be tested.

     Pass = The test cycle will display a summary of the test.

     Fail = What should I do if this test fails?

     1. Open the listed port(s) to Inbound / Outbound traffic.
     2. Contact your IT department or someone familiar with your network to open the listed port(s) to traffic.
   • Test 4 - PCFACE set up in PayClock Online.

     Pass = The test cycle will display a summary of the test.

     Fail = What should I do if this test fails?

     1. The PCFACE clock has not been set up in PayClock Online. Log into PayClock Online and go to Clocks, click New and select the PCFACE and complete the set up.
3. Once finished, tap the back button until you have returned to the default screen.

Notes

The internet test will attempt to ping www.google.com. If ping is disabled on the network a false test result could be displayed and may require you to involve your IT department or someone familiar with your network.

It may be necessary to involve your IT department or someone familiar with your network if there is a failure with the Ports or Services test which requires changes to the network / firewall settings.

Sun 04/14/2024